The owner of the online store https://emmipood.ee (hereinafter “online store”) is Emmipood OÜ (registration code 17271246), located at Harju maakond, Tallinn, Lasnamäe linnaosa, Linnamäe tee 79, 13911.
Validity period of the sales contract, product information and price
Terms of sale apply to the purchase of goods in the Online Store.
The prices of goods sold in the online store are indicated next to the goods. The price includes the delivery fee for the goods. All prices for goods sold in the online store are indicated in euros.
The delivery fee for goods depends on the buyer’s location and delivery method. The delivery cost is displayed to the buyer when placing an order.
Product information is posted in the Online Store directly next to the product.
Order Formation
To order goods, you must add the desired goods to the cart. To place an order, you must fill in the required data fields and select a suitable method for delivering the goods. Then the amount of the commission that can be safely paid in the following ways is displayed on the screen:
VISA/Master Card
Note! When paying by bank link, be sure to click the “Return to merchant” button on the bank’s page.
Payments are made through Stripe, Paypal, Montonio. Payment is made outside the online store in a secure environment – when paying by bank link, in the secure environment of the corresponding payment method and in the secure environment of Stripe, Paypal, Montonio when paying by credit card. The seller does not have access to the buyer’s bank and credit card data. The contract enters into force from the moment the payment amount is received on the Online Store’s bank account.
The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Stripe, Paypal, Montonio.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be informed about this as soon as possible, and the money paid (including the cost of delivering the goods) will be returned without delay, and no later than within 14 days after sending the notification.
Delivery
Goods are shipped to the following countries: Finland, Latvia, Lithuania, Estonia, Sweden, Denmark, Polland.
The buyer has the following options for receiving the ordered goods: Itela Smart Post, DPD, Onmiva.
The cost of delivering the goods is borne by the buyer, and the corresponding price information is displayed next to the delivery method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 7 business days from the date the sales contract enters into force. Delivery outside Estonia is carried out within 30 calendar days.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.
Right to Return Goods
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than to verify the nature, characteristics and functioning of the goods in a manner permitted for testing goods in a physical store.
If the goods were used for purposes other than those necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee in accordance with the reduction. in the value of the goods.
To return the goods, it is necessary to submit a withdrawal application for the purchase of goods, the form of which can be found here: here is the link to the withdrawal application and send it to the email address info@emmipood.ee within No later than 14 days from the date of receipt of the goods.
The costs of returning the goods are borne by the buyer, except in cases where the reason for the return is that the returned goods do not correspond to the ordered ones (for example, incorrect or defective goods).
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier within the specified period.
Upon receipt of the returned goods, the Online Store returns to the buyer immediately, but no later than 14 days after receiving the withdrawal, all remuneration received from the buyer under the contract.
The Online Store may refuse to refund until it receives the goods that are the subject of the contract, or until the buyer provides proof that he has returned the goods, whichever comes first.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not obliged to reimburse the consumer for costs exceeding those associated with the standard delivery method.
The Online Store has the right to refuse the sales transaction and demand the return of goods from the buyer if the price of the goods in the Online Store is indicated significantly lower than the market price of the goods due to an error.
Right to File a Claim
The Online Store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or for a defect that already existed at the time of transfer of the goods and manifested itself within two years from the moment the goods were transferred to the buyer. buyer. During this 1 year from the moment the thing is transferred to the buyer, it is assumed that the defect already existed at the time of transfer of the thing. The Online Store is responsible for refuting the corresponding assumption.
In case of detection of a defect, the buyer has the right to contact the online store no later than two months by sending an email to info@emmipood.ee or by calling: +37256331107.
The Online Store is not responsible for defects that arose after the goods were transferred to the buyer.
If the goods purchased in the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is impossible to repair or replace the goods, the Online Store will return to the buyer all fees related to the sales contract.
The Online Store responds to the consumer’s complaint in writing or in a form that allows written reproduction within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The Online Store transfers personal data to companies providing transport services for the purpose of delivering goods.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a desire to do so by entering an email address on the website and indicated his desire to receive notifications by mail.
The buyer can refuse offers and newsletters sent by email at any time by notifying us by email or following the instructions in the email containing the offers.
Dispute Resolution
If the buyer has claims against the Online Store, they should be sent by email to info@emmipood.ee or by calling: +37256331107
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application here . The Consumer Disputes Commission has jurisdiction to resolve disputes arising from a contract concluded between the buyer and the Online Store. Consideration of the buyer’s complaint by the commission is free of charge.
The buyer can contact the European Union consumer dispute resolution platform.
